RE: deviantART loathes you

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This news article is a direct response to [this one], as posted [here] as a comment.




They had said before that they would continue to allow people to log in to deactivated accounts so that they can view their purchase history. I don't see it as farfetched that they wouldn't allow people to sign into their accounts at all, especially considering a tweet I got from $chix0r on Twitter, when I posted about seeing things in my deactivated account, along the lines of "You should be glad you can even log in to the account!"

I remember when my friend had his Skype account hijacked. After contacting Skype, they reset his email address on his account to the original, and reset his password. I don't see why deviantART cannot do the same, and put the account back if it were wrongly deactivated. I know that each login and post has an IP tied to it, so they should be able to tell that you were *not* the one who deactivated the account.

They still have not implemented anything that verifies with you when you change your password, and I believe it doesn't when you change your email as well. Instead of working on useless site features, why do they not work on securing up accounts more? Verifying a password change is the most basic thing, and every other site and game I've played does so.

I can understand them giving the response that they have been giving if you don't make any notice of it for a while, but if your account is deactivated and you ask right away about it, they should check into it and give it back to you. I think it's mainly because they don't feel like writing any "Account Reactivating" feature, you know, 'cause they're off making useless shit.

deviantART has a lot of features, yes, but a lot of them are broken. I remember when the Groups Platform was announced as "Finished." It still had a considerable amount of bugs, and really, many of the features still don't work (Ever try to skin a Group Blog? Good luck with that!) I see them coming up with a lot of "new" stuff, such as deviantART Muro. But when the rest of the site runs unstable and has multiple security flaws, that so many people are losing their accounts, something needs to be done about it.

Implementing a 7 day waiting period on deactivations sounds good, but if they were really going to do it, they would have done it by now. They have proven before that when someone calls them out on something, they can throw together a fix. Remember the gender binary, and how quickly they adjusted that? That's because so many people, including many outside sites, jumped their shit. They have a team of people who are designated for quick fixes, they could do that easy. But no, they are too busy going around other areas of the site, making new, incomplete things. I don't even think they release everything in "Versions" either, anymore. Version 6 was a change, yes, but it took a *very* long time before everything was brought to style. Even now, on version 7, some things still look like they're version 4. And what's with all of the changing of the Header bar? Little and little they bring Version 7 up to what it should have been upon release.

Notice in the header bar, the advertisement works marvelously! deviantART is very quick to take your money, I've noticed. You don't even have to have an account to buy things! Yet from what I understand, if you have points on a deactivated account, you cannot do anything with them. Why? That isn't fair at all, especially if your account has been hijacked. deviantART, you're not going to continue getting money from us if you persist in pissing us off.

Aside from the account stealing and deactivations, have they done anything yet about the non-premium members getting viruses from advertisements? I haven't heard about that one in a while, but last I heard, they were working with their advertisement networks to fix that. Not working with them very well, considering how we all got emails about our personal information being stolen by a 3rd party advertiser. Oh wait, you only got that if you're signed up to receive their newsletter, sorry!

I'm really wondering when it will be the day that I go to visit deviantART and Mozilla Firefox warns me that the website is unsafe, and won't let me visit it! Oh yeah, and that's something too. I notice a lot of the time, when the site breaks, it's usually an issue with Firefox only, and I have to sign in on Internet Explorer or Google Chrome to use the site.

deviantART, you want our money, and we will give it to you, but only if you give us a stable, reliable product. And, we expect actual help from your help desk and resolutions, not just to go away.

As we all know, Skype went down a couple of days ago. Did they tell everyone that it must be a problem with their connection or ISP or something? No. They figured out how to fix it right away, and fixed it. They even apologized, and if I read correctly, will be giving us Skype Credit as an apology for the incident. A couple weeks ago, I wasn't able to comment on journals or news articles, and a lot of other deviants weren't able to as well. Turns out it was because they were doing something with Muro, so we could draw on user pages. Well, that's all well and good, but when major site features like that break, do we ever get any apology or anything? No. We just get bitched at.

deviantART wants to run this place like a business? Then we are all customers. And as customers, we expect and want good customer service. From what I've seen out of deviantART, if they worked for my boss, they would have been fired for being rude. I currently am employed making sandwiches. When the order is wrong, we take it back, and we make them a new, correct one, free of charge. I'm fully convinced that if a dA Admin (Mainly the CAE team) were to be working, they would say "Well it's your fault because you saw me put Tomato on it and didn't say anything." and refuse to make them another ;)

tl;dr version: dA needs to start acting professional, and treating us professionally and with respect.

And, they want to bring dA into the main stream. As long as your treating your members like shit, that's not gonna work. All you're going to do is show, to the entire world, that deviantART is where Art meets Douchyness.
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